Question 1

How long does delivery take?

Accepted Answer

If your bike is in stock, we’ll ship it out same day or the next business day, and you’ll receive tracking details as soon as it’s on the move.

If the bike is out of stock, delivery may take 3–6 weeks. We're happy to check availability before you order—just get in touch and we’ll let you know the current ETA.

Question 2

Which locations do you ship to?

Accepted Answer

We ship across Australia and New Zealand. If you're unsure whether we deliver to your location, contact us before placing an order.

Question 3

Do I need to assemble my eBike?

Accepted Answer

Yes, your eBike will arrive partially assembled. Don’t worry—it’s a simple process! We provide easy-to-follow instructions, and most riders can have their bike ready in 30–60 minutes. If you get stuck, we’re here to help!

Question 4

Can I pick up my bike locally, and will it be assembled?

Accepted Answer

Yes! If you choose local pickup in Mollymook, NSW, your bike will be fully assembled and ready to ride when you collect it.

Free Shipping
on Metro areas

12 Months Warranty
on all E-Bikes

Local Live Support
Get live help when you need it

Cashback Offer
Qualify and get a $100 cashback!

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Have any questions? Contact Us!

support@gruse.com.au

Free Shipping on Metro areas

12 Months Warranty on all E-Bikes

Local Live Support Get live help when you need it

Cashback Offer Qualify and get a $100 cashback!